Last Updated:  23/10/2020

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Project Pitch By: Disha Foundation

 

Proposed Project Title


Creating Digital Ecosystem for Post-COVID Support of Migrant Workers Affected due to this Pandemic

 

Thematic Area

Urban slum development

Sub Thematic Area

Urban Slum Development

Project Synopsis

Based on the experience of working for 2 decades for migrant workers, daily wage laborers, and those in the unorganized sector; Providing support and services mainly in health, livelihood, financial inclusion, legal support through physical MIRCs throughout Maharashtra and other states; Disha proposes to work in the medium and long term basis to mitigate some of these unique issues faced by these workers, due to migration which is further aggravated by Covid-19 pandemic. Disha plans to create and operate a digital MIRC (Migration Information and Resource Center) comprising of a mobile application (app) and a call center helpline that will continuously provide virtual support to migrants on various issues of their need.
 
 
 

Overview of the Proposed Project

Estimated Budget
INR 1.0 Cr - INR 5.0 Cr
Proposed Location
Maharashtra, Goa, Uttar Pradesh

Key Project Partners
Government,Gram Panchayat,Municipal Corporation

Project Status
Already Implemented-Replicable
 

Facts

Beneficiary Type (Primary): Migrant workers, daily wage labourers and those in the unorganized sector
Beneficiary Type (Secondary): Women
Estimated No. of Beneficiaries: above 10000 Individuals
Status of Baseline Survey: Already Done
 
 
 

Proposed Project Description

 

Background

 

Due to the pandemic workers in destination cities and towns suddenly don’t have livelihood and are facing issues like lack of money, food and sustaining their families. Migrant workers have been stuck in their homes which are mostly small shanties or houses in urban slums and living in these spaces for long periods of time isn’t sustainable or suggested for anyone especially now during Covid19 crisis. Post-lockdown due to Covid19, economic downturn has been massive and the most vulnerable have again been migrant workers in the unorganized sector since they do not have the means to weather the storm caused due to lack of employment, slowing down of businesses and low spending by people. They have either lost their livelihood in destination cities or are without any work in their source locations and there hardly seems to be an end in sight.

 

Disha proposes to work in the medium and long term to mitigate some of these unique issues faced by migrant workers, urban poor, and daily wage labourers. Disha plans to create and operate a digital MIRC (Migration Information and Resource Center) comprising of a mobile application (app) and a call center helpline that will continuously provide virtual support to migrants.

 

Location of Implementation

 

The proposed project will scaled-up in all Tier 1 and 2 cities across India namely Nasik, Nagpur, Pune, Mumbai, North Goa, South Goa, Gurgaon, Delhi, Noida.

 

Implementation Strategies

 

Disha has already created an Android mobile app called “ShramGaurav” (meaning Dignity of Labour) and has designated one of its staff as “Shramik Mitra” (meaning Labourer’s Friend) to handle phone calls incoming through the mobile app. This has been piloted since the July 1st, 2020 in Nasik city so far. We have seen around 750 downloads of the app and 12-15 phone calls per day till 30 Sept , 2020.

 

Disha has worked in Nashik city for almost 2 decades now and they have physical MIRCs at multiple locations through which they have normally provided support to migrant workers, daily wage labourers and those in the unorganized sector. The support provided by MIRCs include:

 

  • Linkage with ID and social security schemes of government: help in creating government IDs, information on social security schemes
  • Financial inclusion: Information about opening bank accounts, sending and receiving funds, loans, insurance, investment etc.
  • Skill building and job linkages: Information on various government schemes for skill-building, linkages with those schemes, linkages with employers etc.
  • Health access: Information on governmental health insurance schemes, linking with those schemes, information on govt. health facilities, how to access those facilities etc.
  • Legal support: Disha has created a legal support centre in Nashik with the help of District Legal Support Authority (DALSA) and with the help of small legal team, Disha has managed to settle multiple legal cases related to wage and labour exploitation, recovered 30 lakhs of wages in last 11 months roughly Rs 2 crores in last 4 years.

 

 Implementation Infrastructure

 

The main infrastructure that will be required for creating and executing the digital ecosystem that is being envisaged by Disha includes:

 

  • Mobile app “ShramGaurav”: to be used by worker
  • Call centre or Helpline: both for inbound and outbound calls – inbound calls will come from workers, their employers and outbound calls will go out to workers, employers, government bodies, health facilities etc.
  • Small team of migration experts: To oversee the whole setup and for creating on-ground linkages with various other bodies for providing support to workers.

 

Operational Process

 

The following will be the main components of the operational process of this digital MIRC ecosystem:

 

  • A database of migrant workers will be accessed from various sources and invitations to download the ShramGaurav app will be sent
  • Much of the information related to worker support will be present on the app via text or audio/video messages
  • Helpline number will be present on the app so that the worker can call and obtain assistance and information
  • Assistance will be provided to workers in various areas related to job linkages, skill building support, IDs, social security, financial inclusion (bank accounts/remittance/loans), health, legal support
  • A small team will oversee the digital ecosystem and create on-ground linkages related to various assistance services on the digital ecosystem

 

Main areas of using the CSR Funds

 

Disha plans to use the CSR Funds in the following main areas:

 

  • To enhance the ShramGaurav mobile app – developing more digital features, creating informational and interesting content for workers
  • To setup call center helpline
  • To sustain small team dedicated to supporting and expanding the digital MIRC ecosystem
  • To scale-up the digital MIRC ecosystem in multiple cities within Maharashtra state followed by major Tier1 and Tier 2 cities of India
  • To further expand this digital MIRC ecosystem to help Indian workers and labourers working internationally – mainly in Gulf countries or other parts of the world.

 

Expected Outcomes and Indicators

 

This initiative will emphasize and address the need for cross-cutting and holistic approaches for addressing the various needs of the migrants mainly health, livelihood, financial inclusion, legal support.

 

1. Livelihood: Awareness on existing livelihood programs, its direct linkages with migrant youth for trainings and job linkages will serve below key outcomes:

 

  • Training Need assessment of migrant’s skills required in labour market
  • Trained migrants in different sectors
  • Strengthened labour bank of skilled workers
  • Linkages to jobs among the trained and skilled migrants
  • At least 50 % increase in wages of migrants after trainings.

 

2. Social Security programs: Target based facilitation for basic services will ensure safe and secure migration. Families who migrate will be made aware on migration related services, and utilizing resources at their native and destination places before and during the migration.


  • Migrants will be benefited health services – outreach and referral for treatment
  • Migrants will be benefited from legal literacy programs and support of Grievance Handling Cell for need based legal service
  • Migrants will be benefited from Financial inclusion and literacy programmes
  • Migrants will be benefited from insurance schemes, banking support that are linked with financial inclusion programs
 
 

Salient Features

  1. Digital ecosystem or MIRC (Migration Information and Resource Center) for migrant workers and workers in the unorganized sector comprising of a mobile app and call center helpline.
  2. Assistance will be provided to workers in various areas related to job linkages, skill building support, IDs, social security, financial inclusion (bank accounts/remittance/loans), health, legal support
  3. Since piloted from July 1st, 2020 in Nasik city, We have seen around 750 downloads of the app and 12-15 phone calls per day till 30 Sept , 2020.
 

About Disha Foundation

Disha Foundation is working with marginalized groups mainly migrants and unorganized sector workers since 2002 for Safe Labour Migration. The project is extended in NCR Delhi, and Goa recently. Disha’s has implemented its migration support activities from village, Panchayat, block level at source Districts of migrant workers. Issues that Disha addresses include Identity, Education, Livelihood skill building and job linkages, financial inclusion Improving living conditions and access to public services. 


Main Achievements 


  • Declared as Centre of Excellence in Migration, Health  and Development by Ministry of Tribal Affairs, Disha in a capacity of Center of Excellence in Migration will provide technical support to Ministry of Tribal Affairs and 27 state government through Execution of  Shram Shakti–the National Migration Repository, Execution of ShramSathi.
  • Co-ordination for Specific Migration support programmes in convergent action with national and state governments
  • National advocacy partner of DWSSC since 2019. 
  • Invited as a member by NiTi Aayog sub-committee for migrant workers for their inclusion in national policies. 
  • To improve the TB case notification under Universal Access to Tuberculosis Care with Nagpur Municipal Corporation and actively detect TB cases in 53 rural tribal & urban districts of Maharashtra
 
 

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