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Process excellence-based technology solutions: a game changer for the non-profit education sector

By Anuj David, Ajay Singh, Nilanjana Basista, Saihemalatha V, Hera Khan, Abdul Aleem, and Prakash Sabbithi, Genpact Social Impact Fellows On 12 January 2021
 
Process excellence-based technology solutions: a game changer for the non-profit education sector
 

The size of the skilled workforce in India is only 2% of the total population. This proportion is extremely low when compared to that of countries such as China (47%), Japan (80%), and South Korea (96%). India will add 130 million people to the 20–49 age group over the next 15 years, while the population in that age group in developed countries will shrink by about 100 million.

To reap the benefits of the ‘demographic dividend’ – which refers to growth in an economy that results from the change in the age structure of a country’s population – India must capitalize on its advantage of a young workforce by developing a skilled manpower base. Indeed, estimates are that by around 2025, 25% of the world’s total workforce will be in India. So, India must create human capital by providing its young people with education, skilling, and employment opportunities.

Both commercial and non-profit organizations in India are stepping up their efforts to make this a reality. And both sectors are realizing not only that there’s a need for different types of education and skilling for employment, but also that process excellence when embedded with technology plays a decisive role in optimizing the value realized by education and skills development.

 

Following are case studies about how teams of Genpact Social Impact Fellows created process excellence-based technology solutions for numerous education-focused nonprofit organizations in India.

The Genpact Social Impact Fellowship (GSIF) is Genpact’s flagship social transformation program in India. Established five years ago, the GSIF uses a rigorous application process to select a small group of the company’s 95,000+ employees to help not-for-profits reengineer and reimagine their processes through a year-long fellowship.

 

Program fellows have worked on social projects in the fields of education, skills development, women empowerment, and employability. All GSIF projects have incorporated design thinking in some capacity, with various partners including Milaan, the Kaivalya Education Foundation, Saajha, Medha, Teach for India, and ETASHA Society. The case studies below fall under three broad categories: teacher preparation and continuous professional development; classroom teaching, learning, and evaluation processes; and planning, administration, and management of the entire education system.

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