The Water, Sanitation & Hygiene Program (WASH) encourages personal hygienic practices and brings behavioural changes by creating awareness in the community about the risks of open defecation and water contamination.

Area Level Workshops: They are conducted at CAGL operational Areas for all the branch staff - Branch Managers, Kendra Managers and concerned Area Managers of that particular operational area. They learn to understand and analyse the national as well as local CAGL customers’ sanitation status and its significance with a need to create awareness among them. Importance issues such as of toilet construction, its usage and maintenance, need of personal hygiene and its relevance will be taught. The workshop provides information about CAGL WASH loan products as well. The participants get clarity on activities designed and methodologies adopted to deliver the content and can prepare a joint action plan for effective execution by understanding the roles and responsibilities of ND and CAGL team.

Sensitization of CAGL Kendra Women Members: A Kendra level session for individual Kendra member at their homes to educate them about their own sanitation status, problems of bad sanitation practices, its impact on family health and need of construction and usage of individual toilets. It is explained using flip charts, discussions and question-answer sessions. It helps them understand various awareness activities planned to be conducted in their village and motivates all the customers to attend each activity.

Village Level Training: It’s an effective infotainment method adopted to create awareness about water, hygiene and sanitation practices. These events address behavioural aspects on usage of toilet to the large sections of the community through an entertaining enactment of the concept. It is a form of theatrical performance and presentation in an outdoor environment to convey the concept-based message to the crowd watching it. During the show, sanitation related issues of that particular village are highlighted so that the community relates it seriously and is convinced to take collective decisions. The event also shares the information about facilities provided by the state as well as CAGL to improve water and sanitation systems for individual families.

Wall Paintings: Create awareness and educate the general community to build, use and maintenance of toilets. It is an effective outreach methodology of drawing the wall painting at a common place in a village with prior permission of the local institutions. The pictures are self-explanatory by view and attract the attention of common people emphasizing the effect on them. Few Do’s and Don’ts are also covered in the wall painting.

Street Plays: It’s an effective infotainment method adopted to create awareness about water,hygiene and sanitation practices. These events address behavioural aspects on usage of toilet to the large sections of the community through an entertaining enactment of the concept. It is a form of theatrical performance and presentation in an outdoor environment to convey the concept-based message to the crowd watching it. During the show, sanitation related issues of that particular village are highlighted so that the community relates it seriously and is convinced to take collective decisions. The event also shares the information about facilities provided by the state as well as CAGL, to improve water and sanitation systems for individual families.

Social Awareness Campaign: A formal training cum workshop conducted for Kendra representatives across the branches at CAGL HQ/Block level. A consolidated sanitation status of that CAGL branch will be shared to create awareness among the members of CAGL about the importance of water and sanitation, safe toilet, behavioural issues and basic technical knowledge needed. It is considered as an important platform to introduce the impact of Navya Disha and CAGL to the media and the chief guest (Government officers). The guests speak about the Government projects and facilities available, importance of safe sanitation and health and personal hygiene. Adopting the triggering tool, on screen and off screen sessions, question & answerers and rewarding the customers, feedback sharing take place. An additional and special session on process of availing and utilizing loans from CAGL is also conducted. As a new initiative, few significant events such as distribution of tree saplings, general health check-up camps and observing national and international events are held.

• The Total Sanitation Campaign was Navya Disha’s flagship project which was started in 2009 and was implemented for over a decade.
• Building awareness on the importance of safe sanitation and clean drinking water to over 10 million people especially women was carried on every day for 10 years.
• Navya Disha was pioneered in WASH awareness amongst rural areas resulting in over 1.7 million households constructing toilets and 5.5 lakh households got access to safe drinking water either by taking a loan from a microfinance institution, bank, government subsidy or with their own funds.
• The partnership with Grameen Koota established and proved to the country that poor households can take a loan to construct toilets and repay the loan 100% on time.
• Navya Disha adapted two-gram panchayats of HosaVantamuri in Belagavi district and Urdigere in Tumakuru District and worked towards 100% households constructing toilets from being 20% coverage when it started. 
• 3,28,581 - women participated in 1,016 Socio-Economic Awareness Campaigns  which 220 were Socio-Economic Awareness Campaign with 66,000 being Green Campaigns.
• Nearly 10,000 masons were trained
• Provided prefabricated toilet blocks to 50 remote rural Government schools